Refund Policy

Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. Please contact aiden@casheey.com, indicating the item(s) you would like to return and the reason. You need to provide the order number and your contact name you left when you placed the order in the email.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Most returns are processed within 5 business days. We'll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email. Our team will also come to collect the return within 5 working days.

 

Return Conditions

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2.  Returned items must be in their unused condition or seemingly brand new condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3.  Items with non-returnable marks and gifts cannot be returned.
4.  We do not accept returned items that have been sent back without proper returns requests.
5.  We are not responsible for the return of non-Casheey products.